Reschedule policy
Thank you for enrolling in one of our courses. The terms and conditions of our
Rescheduling Policy are as follows:
Course rescheduling by Shelloak Solutions:
If we need to reschedule a course due to any unforeseen circumstances, we will
notify participant as much as possible prior to the scheduled course date.
If the rescheduled course date is not suitable for the participant, they may
request a full refund. Refunds must be requested by sending an email at
connect@shelloak.com within 5 days of reschedule notification.
If a participant does not attend the rescheduled course or have not requested a
refund, will not be eligible for a refund.
Course rescheduling by a participant:
There are no fees associated with rescheduling training if the request is made at least 10 days prior to the scheduled course date.
If a participant requests to reschedule their course less than 10 and more than 7 days prior to the scheduled course date, a fee of 10% will be charged
No rescheduling is allowed Less than 7 days prior to the date of the original class
Please note that any request to attend an upcoming course as part of the rescheduling arrangement should be sent at least 15 days prior to commencement of the upcoming course.
Participants are allowed to reschedule their training just one time as per conditions mentioned above.
The course must be attended within 6 months of the participant's original sign-up date
Please note that rescheduling will be subject to availability of seats
Rescheduling request must be made in writing by email to connect@shelloak.com
Please note that this policy applies to all our courses unless otherwise stated. We reserve the right to modify this policy at any time.
Back To Top